App Support

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Redeeming a Code on Android
N2R Subscription

Learn how to redeem a code on Android with None to Run. Simple steps for accessing premium running plans and features.

Follow these steps:

1) Open the N2R app

2) Open the payment screen (it will either open automatically, or you will need to tap the “Redeem your free week” button on the “Today” tab)

3) Tap the “Show All Plans” button

4) Tap “Annual”

5) Tap the “Redeem Your Free Week” button

6) Tap the payment method

7) Tap “Redeem code”

8) Enter your code

9) Continue with the rest of the flow

View FAQ
I'd like to sign up for the free N2R email series for beginner runners.
Getting Started

Receive running tips directly into your inbox.

Sign Up by clicking here: https://none-to-run.ck.page/f90c0fbd29

View FAQ
How do I listen to music, podcasts or audiobooks while I run?
Listen to Music & Other Audio

How to listen to your audio while performing a workout using the None to Run app.

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

There is an option to reduce your music/podcast volume during the coaching alerts.  See the images below to set this option up.

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View FAQ
How do I restart the entire training plan?
Running With N2R

Learn how to restart any of our running plans.


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View FAQ
How do I repeat a particular week?
Running With N2R

Sometimes, you don't feel ready to progress. No problem. Here's how to repeat a week of the plan.

If you would like to repeat and week in the plan, tap on the ellipsis of the week you’d like to repeats. See the images below for reference.

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View FAQ
How do I repeat a particular day/workout?
Running With N2R

How to repeat a specific workout in your running plan.

Within “None to Run” tab in the bottom menu, select the workout you’d like to repeat and follow the steps illustrated below.

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View FAQ
How do I switch between miles and kilometers (km)?
Running With N2R

In the US and want to use miles instead of KMs? Here's how you can switch between the two.

Tap the gear icon on the top left corner on the screen where you start a workout/run.

There you’ll be able to toggle between miles and kilometers.

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View FAQ
How do I request a refund?
N2R Subscription

Instructions on how to request a refund for your app purchase/subscription.

We want N2R to be the best experience to help you become the runner you want to be. Before requesting a refund, please email us to see if we can help you with your app (or running) related questions.

You can email us at support@nonetorun.com.  We usually get back to people in 24-hours or less.

Refunds

If it’s been less than 48 hours since you subscribed: You can request a refund through Google Play.

Click here to start the refund process.

Check the status of your refund.

View FAQ
How do I cancel my subscription?
N2R Subscription

Here's how to cancel your None to Run app subscription on Android.

How do I cancel my subscription?

Important: When you uninstall the app, your subscription won't cancel.

  1. On your Android device, go to your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the instructions.


View FAQ
I would like to request a feature. How do I do this?
Getting Started

Have an app feature request? Awesome! Here's how to contact us to get your feedback in.

Have a great idea that you would like to see in the N2R app?

😃

We are open to all feature ideas and requests from our users!

Please send us an email (support@nonetorun.com) and put "Feature Request" in the subject line.


View FAQ
Where can I purchase an N2R t-shirt?
Getting Started

We have super comfy None to Run t-shirts for sale. Here's how to purchase one.

Official N2R gear can be purchased here:

Click here to check out N2R gear


View FAQ
How do I listen to music, podcasts or audiobooks while I run?
Listen to Music & Other Audio

Instruction on listening to your music, podcasts or audiobooks while running with the None to Run app.

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

Settings

Prior to tapping the “Start” button for a run, select the gear icon to the left of the button.

Note, once you customize these settings they will be saved for future runs.

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Integrations

We currently integrate directly with Apple Music. We hope to add a direct integration with Spotify soon.

To access Apple Music directly within the app, tap the music icon to the right of the “Start Run” button.

View FAQ
Should I connect my heart rate monitor to my iPhone or my Apple Watch?
Heart Rate Monitors

This tells you which device to connect your Bluetooth heart rate monitor to.

You should connect your external heart monitor to whichever device you are starting the N2R workout from.

View FAQ
How do I connect an external heart rate monitor to my Apple Watch or iPhone?
Heart Rate Monitors

Learn how to connect your heart rate monitor to the None to Run app.

Apple Watch and iPhone supports connecting a Bluetooth-enabled strap or monitor.

Connecting an external heart rate monitor to your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

📱 Connecting an external heart rate monitor to your iPhone

  1. Put on your HR monitor.
  2. Go to the Settings app.
  3. Tap Bluetooth and select your monitor.
  4. Tap the "More" tab in the N2R app
  5. Tap on "Settings"
  6. Scroll down and enable Bluetooth heart rate monitors (switch will turn green)


View FAQ
How do I perform an “open run”?
Running With N2R

Sometimes you just want to run! Here's how to perform a run that is not part of a specific running plan.

An “open run” is simply a run that is not part of a running plan. Because sometimes you just want to run!

Within the N2R app, tap on the “Today” tab in the bottom menu.

Scroll down until you see “Just Run”.

Tap the “Run” button.

Select either an “Open Run” a “Run/Walk Intervals”.

If you select “Run/Walk Intervals”, you’ll be able to customize your workout.

View FAQ
How do I lock the screen to prevent accidental touches when the timer is running?
Running With N2R

It sucks when you accidentally stop the app. Here's how to lock your screen so accidental touches don't stop your workout!

To lock your screen:

  1. Tap the “Run” tab in the bottom menu.
  2. Tap the ⚙️ gear icon to the left of the “Start” button.
  3. Turn the “Lock Screen” option on  (will turn the switch green).

View FAQ
How do I restart the entire training plan?
N2R Subscription

Learn how to restart your training plan in the app on your iPhone.

On the Training Plan tab, tap the more button in the top right and select “Restart Training Plan”.

View FAQ
How do I repeat a particular week?
Running With N2R

If a particular week of the running plan felt challenging, you might want to repeat that week. Here's how to repeat a week in the iPhone app.

If the entire week is complete, long press the week header and select “Mark Week as Incomplete”.

View FAQ
How do I repeat a particular day/workout?
Running With N2R

Learn how to repeat a specific workout in the app.

Long press the workout in the list for workouts for the week and tap “Mark as Incomplete”

OR

On the Start screen for the workout, tap the more menu button in the top right and select “Mark Workout as Incomplete”.

View FAQ
How do I change running plans?
Running With N2R

There are four different plans in the Nonew to Run app. We're always adding more. Learn how to change the plan you're using.

Currently, there are four running plans available within the N2R app:

  1. N2R (12-weeks) —> START HERE
  2. Run to Race 5K Plan
  3. Run to Race 10K Plan
  4. Half Marathon

To change plans, tap "My Plan" in the bottom menu of the N2R app.

Scroll to the bottom and tap "Change Training Plan" under the "Training Plans section.

Select the plan you would like to start!

NOTE: You can change plans without losing your progress on the previous plan!

View FAQ
I usually run out and back routes (I travel one way for half of my run and then flip and return from where I came). Can I get notified when I should turn around?
Running With N2R

If you run out and back, you'll want a notification telling you when to turn around. Here's how to set that up.

Yes!

In the N2R app, tap the "Run" tab in the bottom menu.

Tap the ⚙️ icon to the left of the "Start" button.

Turn the "Workout Halfway Done Alert" switch on (should turn green).

View FAQ
I run indoors on a treadmill, how can I track my distance?
Running With N2R

You can use the iPhone app on a treadmill. Here's how to track the distance using your iPhone or Apple Watch.

Apple Watch

If you start a run/workout on the Apple Watch, your distance will be tracked.

iPhone

If you start a run/workout on your phone and keep the phone on you (e.g. your pocket, armband, etc.), your distance will be tracked.

View FAQ
Some of the data from my run is missing (e.g. distance, heart rate, etc.).
Running With N2R

Troubleshoot missing run data like distance or heart rate on 'None to Run' with our easy guide. Get complete tracking for every run.

There might be an issue with your Apple Health permissions.

Open the Apple Health app, tap on your profile picture, then tap on Apps in the Privacy section.

Tap on None to Run and make sure all the switches are on (green) for writing and reading data (need to scroll down).

Also, open the iOS Settings app, tap on None to Run and grant all permissions there as well. Make sure that "Location" is set to "While Using the App".

View FAQ
How do I switch between miles and kilometers (km)?
Running With N2R

Customize your 'None to Run' experience - switch between miles and kilometers with ease to match your running preferences and goals.

In the N2R app, tap the "Today" tab in the bottom menu.

Scroll down and tap the “Run” button (within the “Just Run” section).

Tap the ⚙️ icon to the left of the "Start" button at the bottom of the screen.

Now you will be able to toggle between miles and kilometers.

View FAQ
Can I use my external heart rate monitor with N2R on Apple Watch?
Apple Watch

Sync your external heart rate monitor with 'None to Run' on Apple Watch for accurate tracking and improved training insights.

Yes!

For the most accurate workout heart rate data, an external heart rate monitor strap work is recommended.

How to pair your external heart rate monitor with your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

View FAQ
Can I leave my phone at home and run with just my Apple Watch?
Apple Watch

Run free with 'None to Run' on your Apple Watch! Learn how to leave your phone behind and still track every stride and success.

Yes!

Simple start and end the run using your Apple Watch.

You can perform a workout from the N2R, 5K or 10K plans OR just run with an "Open Run".

View FAQ
I don’t see the N2R icon on my Apple Watch.
Apple Watch

Many runners use the None to Run app with their Apple Watch. This is what to do if you don't see the N2R app icon on your Apple Watch.

First, try to reboot your Apple Watch.

https://support.apple.com/en-us/HT204510

If that doesn’t work, open the App Store on your Apple Watch and search for None to Run using voice input or scribble.

Then install the app directly on the watch.

Here is a reference for you:

https://support.apple.com/en-us/HT204784

View FAQ
How can I quickly add N2R on my Apple Watch?
Apple Watch

Get started using the N2R app on your Apple Watch.

  1. Launch the Watch app on your iPhone.
  2. Tap Complications under the My Watch tab.
  3. Tap Edit in the upper right corner of the screen.
  4. Tap the plus button (+) on the left, next to the N2R app.
  5. Tap Done when finished.
View FAQ
Why is my heart rate and other fitness data not being tracked?
Apple Health

Are some of your important running data not recording? Here's how to fix that.

Check and see if N2R has permission to access the health data it needs.

Open the Health App on your iPhone.

Tap on your profile picture and then tap on "Apps" in the Privacy section.

Tap on N2R.

If the button at the top says "Turn All Categories Off", then the app already has access.

View FAQ
How do I share the N2R app subscription with my family?
N2R Subscription

Share your N2R app subscription with all of your family members!

On your iPhone

  1. Go to Settings.
  2. Tap your name.
  3. Tap Family Sharing, then tap Set Up Your Family.
  4. Follow the onscreen instructions to set up your family and invite your family members.

Click here for further details on the Apple website.

View FAQ
How do I Request a Refund?
N2R Subscription

If you would like to request a refund, here are the instructions on how to make the request to Apple.

Unfortunately, we don't have control over payments that occur through the App Store and iTunes.

Please contact Apple Support to request a refund. When you subscribe through the App Store, Apple handles your payment and your subscription directly through your Apple ID.

N2R is unable to help with issuing a refund since payment information isn't processed by us.

Read:  Request a refund for apps or content that you bought from Apple

You can reach Apple Support by visiting Apple's Get Support (email or Live Chat), or phone at 800-692-7753 (7 days a week from 7am-11pm CT).

View FAQ
How do I manage /cancel my subscription?
N2R Subscription

We get it. Sometimes, you want to cancel your subscription or change from yearly to monthly. This FAQ will tell you how.

  1. Within the N2R app, tap on the "More" tab in the bottom menu.
  2. Tap on "Manage Subscription".
  3. Scroll down and tap on N2R.

How to see or cancel your subscriptions

View FAQ
What does an N2R subscription include?
N2R Subscription

Here are the top features of the None to Run app.

TOP FEATURES

  • The entire 12-week None to Run plan, with spoken audio cues telling you when to run and when to walk. No time consuming and confusing programming of intervals required!
  • Once you've completed the None to Run plan, use the Run to Race 5K plan to start working on your speed and get you "race ready".
  • There's also a Run to Race 10K and Half Marathon plan for when you're ready for the big jump!
  • Play music or podcasts using the app of your choice! The app will temporarily lower the volume during alerts.
  • Track and store all of your workouts. All workout data is stored securely in Apple Health.
  • Runs in the background with the screen locked so you can conserve battery life.
  • Standalone Apple Watch app. Leave your phone at home!
  • Bluetooth heart rate monitor support for Apple Watch or iPhone.
  • Automatically start the watch app when you start a run on your phone.
  • Fill your Activity Rings.
  • Show off your stats on Facebook, Twitter, and Instagram using share cards.
  • NO annoying ads!
  • Open runs (when you just feel like working out without using a specific plan).
  • Custom run/walk interval workouts (when you want to create your intervals).

STRENGTH & MOBILITY ROUTINES

  • Running is stressful on the body. Especially when you’re just getting started. Beginner runners generally do not have the lower body strength needed to cope with the demands of running.
  • N2R includes carefully designed strength and mobility routines (with video demos) to help you get strong and reduce the chances of getting injured!


View FAQ
Can I perform the entire None to Run plan on a treadmill?
12 Week Plan

Prefer running on a treadmill? You can use the app to track your runs indoors and out!

Yes!

Many people prefer the treadmill.

Especially in the cold winter months.

So, run wherever you can.


View FAQ
When should I perform the strength workouts?
12 Week Plan

Strength training is a critical component of running. Learn how to integrate strength work into our beginner running plan.

The strength workouts can be performed on any day you choose, even immediately after a run (but not before).


View FAQ
I also need to do strength training?
12 Week Plan
Running Tips

To be a runner, you need to incorporate some strength training. Period.

We believe that strength training is essential if you want to become a consistent runner.

This doesn't mean however, that you need to spend hours per week in the gym.

Far from it!

We include strength and mobility routines (designed specifically for running) with every running plan.

The routines can be completed in less than 15-minutes and require no equipment!

View FAQ
Week 10 looks like a HUGE jump from week 9. What's with that?!
12 Week Plan

Learn how to approach the jump from Week 9 to Week 10 of the None to Run plan. It's not as bad as it looks!

While this does seem like a big jump on paper, it’s not actually as daunting as it seems.

In Week 9 of N2R, you’re walking for 5 minutes (warm up) and then doing a run/walk for 25-mins.

Total time = 30 minutes. In Week 10, you’re walking for 5-mins and then running for 20-mins.

So, for 9-weeks you’ve been building up strength, endurance and are accustomed to 30-minutes total time on your feet.

Week 10 jumps back to 25-minutes of time on your feet....even though you are running slowly for 20-minutes straight.

I would focus more on the total time on your feet as opposed to solely running time!

One of the N2R Facebook community member said it perfectly:

"You just need to tell yourself to start running and go until you can't anymore - your body is ready to run for 20-minutes, it's just getting your brain on board!"


View FAQ
Is it okay to repeat a particular week?
12 Week Plan

None to Run is a plan that adapts to you. Learn whether it's okay to repeat weeks to progress slower.

Yes!

If there is a particular week that was too challenging, listen to your body and repeat the week before progressing to the next.

Read “When Should I Repeat a Week of None to Run” to help you decide when to hold back.

Please note that there are already a couple of weeks that are already repeated to help you progress at a sustainable (and enjoyable) level.

View FAQ
Why are the workouts prescribed in time instead of distance?
12 Week Plan

Here, we explain why None to Run prescribed its workouts in total time vs distance covered.

When you're just getting started as a runner, your body doesn't know how far you ran.

It only knows that you that you were on your feet for a certain amount of time.

When running for distance, beginner runners often feel pressure to cover a certain distance in a certain time.

This creates bad running habits that can lead to burnout, injury and less enjoyment.

View FAQ
Do I have to run on specific days?
12 Week Plan

None to Run is a flexible running plan. You do not have to run on specific days of the week. Learn more here!

No!

You can do your workouts on any day (or time) you choose.

The only caveat is that you never run two days in a row.

A rest day in between is essential for beginners to help reduce the chances of injury and to allow your body to get the rest it needs.

View FAQ
How can I contact support?
Getting Started

We are here to help you in your running journey. Whether you have an app-related or running question, we aim to get back to our runners in 24 hours or less!

We recommend checking out our Knowledge Base first…chances are your answer is already here. 😉

If you can't find what you're looking for, please send an email to: support@nonetorun.com

Either Jeff (the app developer) or Mark (creator of None to Run) will get back to you as soon as we can (usually within 24-hours)!

View FAQ
Seems like Couch to 5K. How is N2R different?
Getting Started

None to Run is tailored for runners looking for a more gentle approach to running. Couch to 5K differs in many ways. Here's how.

  1. There is no strength and mobility component in the Couch to 5K plan.
  2. Beginner runners should run for time (not distance). N2R is time based.
  3. Couch to 5K progresses too aggressively for most people starting out.

Read: 3 Flaws in The Couch to 5K Running Plan (And a Better Plan for Beginner Runners)

View FAQ
What is None to Run?
Getting Started

Find out what None to Run is all about and if it'll help you become the runner you have always wanted to be!

None to Run is a running plan (and app) for people are are new to running or coming back after a hiatus.  It was created by RRCA Certified Distance Running Coach, Mark Kennedy.

If you can't currently run for more than 5-minutes straight without stopping to catch your breath, you're in the right place.

Becoming a consistent runner is hard.

You’re struggling to find the time to run. Irregular and demanding work schedules, kids and other commitments make it difficult to give running the time it needs.

You have nagging injuries that just won’t go away or experience pain when you run more than 5 or 10-minutes.

You’re constantly disappointed with your lack of progress and running just doesn’t seem to get any easier.

You get out of breath quickly and wonder why the hell you’re inflicting this pain and discomfort on yourself.

Maybe you simply fear looking “bad” when you run?

These are just a few of the struggles I hear time and time again.

Behind these struggles are the keys to more energy, happiness, weight loss, boosted self-confidence and in my opinion, a better life.

If any of this resonates, welcome!

This beginner running plan will take you from ground zero, to running comfortably for 25-minutes straight.

We're not worried about how far or fast you run and neither should you be.

Today, you become a runner and in 12-weeks, a runner for life.

Ready to begin?

View FAQ

Need Support?

Not found your answer? Then fill in a contact form and we will try and get to you in 24hrs.

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