App Support

💡 You've got questions, we've got answers.

Getting Started

I'd like to sign up for the free N2R email series for beginner runners.

Sign Up by clicking here: https://none-to-run.ck.page/f90c0fbd29

I'd like to sign up for the free N2R email series for beginner runners.
I would like to request a feature. How do I do this?

Have a great idea that you would like to see in the N2R app?

😃

We are open to all feature ideas and requests from our users!

Please send us an email (support@nonetorun.com) and put "Feature Request" in the subject line.


I would like to request a feature. How do I do this?
Where can I purchase an N2R t-shirt?

Official N2R gear can be purchased here:

Click here to check out N2R gear


Where can I purchase an N2R t-shirt?
How can I contact support?

We recommend checking out our Knowledge Base first…chances are your answer is already here. 😉

If you can't find what you're looking for, please send an email to: support@nonetorun.com

Either Jeff (the app developer) or Mark (creator of None to Run) will get back to you as soon as we can (usually within 24-hours)!

How can I contact support?
Seems like Couch to 5K. How is N2R different?
  1. There is no strength and mobility component in the Couch to 5K plan.
  2. Beginner runners should run for time (not distance). N2R is time based.
  3. Couch to 5K progresses too aggressively for most people starting out.

Read: 3 Flaws in The Couch to 5K Running Plan (And a Better Plan for Beginner Runners)

Seems like Couch to 5K. How is N2R different?
What is None to Run?

None to Run is a running plan (and app) for people are are new to running or coming back after a hiatus.  It was created by RRCA Certified Distance Running Coach, Mark Kennedy.

If you can't currently run for more than 5-minutes straight without stopping to catch your breath, you're in the right place.

Becoming a consistent runner is hard.

You’re struggling to find the time to run. Irregular and demanding work schedules, kids and other commitments make it difficult to give running the time it needs.

You have nagging injuries that just won’t go away or experience pain when you run more than 5 or 10-minutes.

You’re constantly disappointed with your lack of progress and running just doesn’t seem to get any easier.

You get out of breath quickly and wonder why the hell you’re inflicting this pain and discomfort on yourself.

Maybe you simply fear looking “bad” when you run?

These are just a few of the struggles I hear time and time again.

Behind these struggles are the keys to more energy, happiness, weight loss, boosted self-confidence and in my opinion, a better life.

If any of this resonates, welcome!

This beginner running plan will take you from ground zero, to running comfortably for 25-minutes straight.

We're not worried about how far or fast you run and neither should you be.

Today, you become a runner and in 12-weeks, a runner for life.

Ready to begin?

What is None to Run?

Questions About the 12-Week None to Run Plan

Can I perform the entire None to Run plan on a treadmill?

Yes!

Many people prefer the treadmill.

Especially in the cold winter months.

So, run wherever you can.


Can I perform the entire None to Run plan on a treadmill?
When should I perform the strength workouts?

The strength workouts can be performed on any day you choose, even immediately after a run (but not before).


When should I perform the strength workouts?
I also need to do strength training?

We believe that strength training is essential if you want to become a consistent runner.

This doesn't mean however, that you need to spend hours per week in the gym.

Far from it!

We include strength and mobility routines (designed specifically for running) with every running plan.

The routines can be completed in less than 15-minutes and require no equipment!

I also need to do strength training?
Week 10 looks like a HUGE jump from week 9. What's with that?!

While this does seem like a big jump on paper, it’s not actually as daunting as it seems.

In Week 9 of N2R, you’re walking for 5 minutes (warm up) and then doing a run/walk for 25-mins.

Total time = 30 minutes. In Week 10, you’re walking for 5-mins and then running for 20-mins.

So, for 9-weeks you’ve been building up strength, endurance and are accustomed to 30-minutes total time on your feet.

Week 10 jumps back to 25-minutes of time on your feet....even though you are running slowly for 20-minutes straight.

I would focus more on the total time on your feet as opposed to solely running time!

One of the N2R Facebook community member said it perfectly:

"You just need to tell yourself to start running and go until you can't anymore - your body is ready to run for 20-minutes, it's just getting your brain on board!"


Week 10 looks like a HUGE jump from week 9. What's with that?!
Is it okay to repeat a particular week?

Yes!

If there is a particular week that was too challenging, listen to your body and repeat the week before progressing to the next.

Read “When Should I Repeat a Week of None to Run” to help you decide when to hold back.

Please note that there are already a couple of weeks that are already repeated to help you progress at a sustainable (and enjoyable) level.

Is it okay to repeat a particular week?
Why are the workouts prescribed in time instead of distance?

When you're just getting started as a runner, your body doesn't know how far you ran.

It only knows that you that you were on your feet for a certain amount of time.

When running for distance, beginner runners often feel pressure to cover a certain distance in a certain time.

This creates bad running habits that can lead to burnout, injury and less enjoyment.

Why are the workouts prescribed in time instead of distance?
Do I have to run on specific days?

No!

You can do your workouts on any day (or time) you choose.

The only caveat is that you never run two days in a row.

A rest day in between is essential for beginners to help reduce the chances of injury and to allow your body to get the rest it needs.

Do I have to run on specific days?

N2R Subscription

How do I share the N2R app subscription with my family?

On your iPhone

  1. Go to Settings.
  2. Tap your name.
  3. Tap Family Sharing, then tap Set Up Your Family.
  4. Follow the onscreen instructions to set up your family and invite your family members.

Click here for further details on the Apple website.

How do I share the N2R app subscription with my family?
How do I Request a Refund?

Unfortunately, we don't have control over payments that occur through the App Store and iTunes.

Please contact Apple Support to request a refund. When you subscribe through the App Store, Apple handles your payment and your subscription directly through your Apple ID.

N2R is unable to help with issuing a refund since payment information isn't processed by us.

Read:  Request a refund for apps or content that you bought from Apple

You can reach Apple Support by visiting Apple's Get Support (email or Live Chat), or phone at 800-692-7753 (7 days a week from 7am-11pm CT).

How do I Request a Refund?
How do I manage /cancel my subscription?
  1. Within the N2R app, tap on the "More" tab in the bottom menu.
  2. Tap on "Manage Subscription".
  3. Scroll down and tap on N2R.

How to see or cancel your subscriptions

How do I manage /cancel my subscription?

Apple Watch

Can I use my external heart rate monitor with N2R on Apple Watch?

Yes!

For the most accurate workout heart rate data, an external heart rate monitor strap work is recommended.

How to pair your external heart rate monitor with your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

Can I use my external heart rate monitor with N2R on Apple Watch?
Can I leave my phone at home and run with just my Apple Watch?

Yes!

Simple start and end the run using your Apple Watch.

You can perform a workout from the N2R, 5K or 10K plans OR just run with an "Open Run".

Can I leave my phone at home and run with just my Apple Watch?
I don’t see the N2R icon on my Apple Watch.

First, try to reboot your Apple Watch.

https://support.apple.com/en-us/HT204510

If that doesn’t work, open the App Store on your Apple Watch and search for None to Run using voice input or scribble.

Then install the app directly on the watch.

Here is a reference for you:

https://support.apple.com/en-us/HT204784

I don’t see the N2R icon on my Apple Watch.
How can I quickly add N2R on my Apple Watch?
  1. Launch the Watch app on your iPhone.
  2. Tap Complications under the My Watch tab.
  3. Tap Edit in the upper right corner of the screen.
  4. Tap the plus button (+) on the left, next to the N2R app.
  5. Tap Done when finished.
How can I quickly add N2R on my Apple Watch?

Running With N2R

How do I perform an “open run”?

An “open run” is simply a run that is not part of a running plan. Because sometimes you just want to run!

Within the N2R app, tap on the “Today” tab in the bottom menu.

Scroll down until you see “Just Run”.

Tap the “Run” button.

Select either an “Open Run” a “Run/Walk Intervals”.

If you select “Run/Walk Intervals”, you’ll be able to customize your workout.

How do I perform an “open run”?
How do I lock the screen to prevent accidental touches when the timer is running?

To lock your screen:

  1. Tap the “Run” tab in the bottom menu.
  2. Tap the ⚙️ gear icon to the left of the “Start” button.
  3. Turn the “Lock Screen” option on  (will turn the switch green).

How do I lock the screen to prevent accidental touches when the timer is running?
How do I repeat a particular day/workout?

Long press the workout in the list for workouts for the week and tap “Mark as Incomplete”

OR

On the Start screen for the workout, tap the more menu button in the top right and select “Mark Workout as Incomplete”.

How do I repeat a particular day/workout?
How do I change running plans?

Currently, there are three running plans available within the N2R app:

  1. N2R (12-weeks) —> START HERE
  2. Run to Race 5K Plan
  3. Run to Race 10K Plan

To change plans, tap "My Plan" in the bottom menu of the N2R app.

Scroll to the bottom and tap "Change Training Plan" under the "Training Plans section.

Select the plan you would like to start!

NOTE: You can change plans without losing your progress on the previous plan!

How do I change running plans?
I usually run out and back routes (I travel one way for half of my run and then flip and return from where I came). Can I get notified when I should turn around?

Yes!

In the N2R app, tap the "Run" tab in the bottom menu.

Tap the ⚙️ icon to the left of the "Start" button.

Turn the "Workout Halfway Done Alert" switch on (should turn green).

I usually run out and back routes (I travel one way for half of my run and then flip and return from where I came). Can I get notified when I should turn around?
I run indoors on a treadmill, how can I track my distance?

Apple Watch

If you start a run/workout on the Apple Watch, your distance will be tracked.

iPhone

If you start a run/workout on your phone and keep the phone on you (e.g. your pocket, armband, etc.), your distance will be tracked.

I run indoors on a treadmill, how can I track my distance?
Some of the data from my run is missing (e.g. distance, heart rate, etc.).

There might be an issue with your Apple Health permissions.

Open the Apple Health app, tap on your profile picture, then tap on Apps in the Privacy section.

Tap on None to Run and make sure all the switches are on (green) for writing and reading data (need to scroll down).

Also, open the iOS Settings app, tap on None to Run and grant all permissions there as well. Make sure that "Location" is set to "While Using the App".

Some of the data from my run is missing (e.g. distance, heart rate, etc.).
My distance is not tracking, help.

Be sure you have granted the app the proper permissions to use your location while using the app.

In the N2R app, tap on the "More" tab in the bottom menu.

Next, tap on "Open System Permissions".

Tap on "Location" then "While Using the App".

My distance is not tracking, help.
How do I switch between miles and kilometers (km)?

In the N2R app, tap the "Today" tab in the bottom menu.

Scroll down and tap the “Run” button (within the “Just Run” section).

Tap the ⚙️ icon to the left of the "Start" button at the bottom of the screen.

Now you will be able to toggle between miles and kilometers.

How do I switch between miles and kilometers (km)?

Heart Rate Monitors

Should I connect my heart rate monitor to my iPhone or my Apple Watch?

You should connect your external heart monitor to whichever device you are starting the N2R workout from.

Should I connect my heart rate monitor to my iPhone or my Apple Watch?
How do I connect an external heart rate monitor to my Apple Watch or iPhone?

Apple Watch and iPhone supports connecting a Bluetooth-enabled strap or monitor.

Connecting an external heart rate monitor to your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

📱 Connecting an external heart rate monitor to your iPhone

  1. Put on your HR monitor.
  2. Go to the Settings app.
  3. Tap Bluetooth and select your monitor.
  4. Tap the "More" tab in the N2R app
  5. Tap on "Settings"
  6. Scroll down and enable Bluetooth heart rate monitors (switch will turn green)


How do I connect an external heart rate monitor to my Apple Watch or iPhone?

Listening to Music & Other Audio

How do I listen to music, podcasts or audiobooks while I run?

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

Settings

Prior to tapping the “Start” button for a run, select the gear icon to the left of the button.

Note, once you customize these settings they will be saved for future runs.

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Integrations

We currently integrate directly with Apple Music. We hope to add a direct integration with Spotify soon.

To access Apple Music directly within the app, tap the music icon to the right of the “Start Run” button.

How do I listen to music, podcasts or audiobooks while I run?

Getting Started

Redeeming a Code on Android

Follow these steps:

1) Open the N2R app

2) Open the payment screen (it will either open automatically, or you will need to tap the “Redeem your free week” button on the “Today” tab)

3) Tap the “Show All Plans” button

4) Tap “Annual”

5) Tap the “Redeem Your Free Week” button

6) Tap the payment method

7) Tap “Redeem code”

8) Enter your code

9) Continue with the rest of the flow

Redeeming a Code on Android
How do I request a refund?

We want N2R to be the best experience to help you become the runner you want to be. Before requesting a refund, please email us to see if we can help you with your app (or running) related questions.

You can email us at support@nonetorun.com.  We usually get back to people in 24-hours or less.

Refunds

If it’s been less than 48 hours since you subscribed: You can request a refund through Google Play.

Click here to start the refund process.

Check the status of your refund.

How do I request a refund?
How do I cancel my subscription?

How do I cancel my subscription?

Important: When you uninstall the app, your subscription won't cancel.

  1. On your Android device, go to your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the instructions.


How do I cancel my subscription?

Running With N2R

How do I restart the entire training plan?


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How do I restart the entire training plan?
How do I repeat a particular week?

If you would like to repeat and week in the plan, tap on the ellipsis of the week you’d like to repeats. See the images below for reference.

IMG_7797.jpg
IMG_7798.jpg


How do I repeat a particular week?
How do I repeat a particular day/workout?

Within “None to Run” tab in the bottom menu, select the workout you’d like to repeat and follow the steps illustrated below.

IMG_7794.jpg
IMG_7795.jpg
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How do I repeat a particular day/workout?
How do I switch between miles and kilometers (km)?

Tap the gear icon on the top left corner on the screen where you start a workout/run.

There you’ll be able to toggle between miles and kilometers.

IMG_7792.PNG
IMG_7793.PNG


How do I switch between miles and kilometers (km)?

Listening to Music & Other Audio

How do I listen to music, podcasts or audiobooks while I run?

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

There is an option to reduce your music/podcast volume during the coaching alerts.  See the images below to set this option up.

IMG_7801.jpg
IMG_7802.jpg


How do I listen to music, podcasts or audiobooks while I run?

Running With N2R

How do I restart the entire training plan?


IMG_7799.jpg
IMG_7800.jpg


How do I restart the entire training plan?
How do I repeat a particular week?

If you would like to repeat and week in the plan, tap on the ellipsis of the week you’d like to repeats. See the images below for reference.

IMG_7797.jpg
IMG_7798.jpg


How do I repeat a particular week?
How do I repeat a particular day/workout?

Within “None to Run” tab in the bottom menu, select the workout you’d like to repeat and follow the steps illustrated below.

IMG_7794.jpg
IMG_7795.jpg
IMG_7796.jpg


How do I repeat a particular day/workout?
How do I switch between miles and kilometers (km)?

Tap the gear icon on the top left corner on the screen where you start a workout/run.

There you’ll be able to toggle between miles and kilometers.

IMG_7792.PNG
IMG_7793.PNG


How do I switch between miles and kilometers (km)?

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