On your iPhone

1. Go to Settings.
2. Tap your name.
3. Tap Family Sharing, then tap Set Up Your Family.
4. Follow the onscreen instructions to set up your family and invite your family members.

Click here for further details on the Apple website.

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Unfortunately, we don't have control over payments that occur through the App Store and iTunes.

Please contact Apple Support to request a refund. When you subscribe through the App Store, Apple handles your payment and your subscription directly through your Apple ID.

N2R is unable to help with issuing a refund since payment information isn't processed by us.

Read:  Request a refund for apps or content that you bought from Apple

You can reach Apple Support by visiting Apple's Get Support (email or Live Chat), or phone at 800-692-7753 (7 days a week from 7am-11pm CT).

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1. Within the N2R app, tap on the "More" tab in the bottom menu.
2. Tap on "Manage Subscription".
3. Scroll down and tap on N2R.

How to see or cancel your subscriptions

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Yes!

For the most accurate workout heart rate data, an external heart rate monitor strap work is recommended.

How to pair your external heart rate monitor with your Apple Watch

1. Make sure your heart rate monitor is discoverable.
2. Launch the Settings app on your Apple Watch.
3. Tap on Bluetooth.
4. Tap on the name of your device under Health Devices when it appears in order to pair it.

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Yes!

Simple start and end the run using your Apple Watch.

You can perform a workout from the N2R, 5K or 10K plans OR just run with an "Open Run".

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First, try to reboot your Apple Watch.

https://support.apple.com/en-us/HT204510

If that doesn’t work, open the App Store on your Apple Watch and search for None to Run using voice input or scribble.

Then install the app directly on the watch.

Here is a reference for you:

https://support.apple.com/en-us/HT204784

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1. Launch the Watch app on your iPhone.
2. Tap Complications under the My Watch tab.
3. Tap Edit in the upper right corner of the screen.
4. Tap the plus button (+) on the left, next to the N2R app.
5. Tap Done when finished.

An “open run” is simply a run that is not part of a running plan. Because sometimes you just want to run!

Within the N2R app, tap on the “Today” tab in the bottom menu.

Scroll down until you see “Just Run”.

Tap the “Run” button.

Select either an “Open Run” a “Run/Walk Intervals”.

If you select “Run/Walk Intervals”, you’ll be able to customize your workout.

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To lock your screen:

1. Tap the “Run” tab in the bottom menu.
2. Tap the ⚙️ gear icon to the left of the “Start” button.
3. Turn the “Lock Screen” option on  (will turn the switch green).

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Long press the workout in the list for workouts for the week and tap “Mark as Incomplete”

OR

On the Start screen for the workout, tap the more menu button in the top right and select “Mark Workout as Incomplete”.

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Currently, there are three running plans available within the N2R app:

1. N2R (12-weeks) —> START HERE
2. Run to Race 5K Plan
3. Run to Race 10K Plan

To change plans, tap "My Plan" in the bottom menu of the N2R app.

Scroll to the bottom and tap "Change Training Plan" under the "Training Plans section.

Select the plan you would like to start!

NOTE: You can change plans without losing your progress on the previous plan!

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Yes!

In the N2R app, tap the "Run" tab in the bottom menu.

Tap the ⚙️ icon to the left of the "Start" button.

Turn the "Workout Halfway Done Alert" switch on (should turn green).

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Apple Watch

If you start a run/workout on the Apple Watch, your distance will be tracked.

iPhone

If you start a run/workout on your phone and keep the phone on you (e.g. your pocket, armband, etc.), your distance will be tracked.

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There might be an issue with your Apple Health permissions.

Open the Apple Health app, tap on your profile picture, then tap on Apps in the Privacy section.

Tap on None to Run and make sure all the switches are on (green) for writing and reading data (need to scroll down).

Also, open the iOS Settings app, tap on None to Run and grant all permissions there as well. Make sure that "Location" is set to "While Using the App".

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Be sure you have granted the app the proper permissions to use your location while using the app.

In the N2R app, tap on the "More" tab in the bottom menu.

Next, tap on "Open System Permissions".

Tap on "Location" then "While Using the App".

In the N2R app, tap the "Today" tab in the bottom menu.

Scroll down and tap the “Run” button (within the “Just Run” section).

Tap the ⚙️ icon to the left of the "Start" button at the bottom of the screen.

Now you will be able to toggle between miles and kilometers.

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You should connect your external heart monitor to whichever device you are starting the N2R workout from.

Apple Watch and iPhone supports connecting a Bluetooth-enabled strap or monitor.

⌚ Connecting an external heart rate monitor to your Apple Watch

1. Make sure your heart rate monitor is discoverable.
2. Launch the Settings app on your Apple Watch.
3. Tap on Bluetooth.
4. Tap on the name of your device under Health Devices when it appears in order to pair it.

📱 Connecting an external heart rate monitor to your iPhone

1. Put on your HR monitor.
2. Go to the Settings app.
3. Tap Bluetooth and select your monitor.
4. Tap the "More" tab in the N2R app
5. Tap on "Settings"
6. Scroll down and enable Bluetooth heart rate monitors (switch will turn green)

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

Settings

Prior to tapping the “Start” button for a run, select the gear icon to the left of the button.

Note, once you customize these settings they will be saved for future runs.

Integrations

We currently integrate directly with Apple Music. We hope to add a direct integration with Spotify soon.

To access Apple Music directly within the app, tap the music icon to the right of the “Start Run” button.

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Follow these steps:

1) Open the N2R app

2) Open the payment screen (it will either open automatically, or you will need to tap the “Redeem your free week” button on the “Today” tab)

3) Tap the “Show All Plans” button

4) Tap “Annual”

5) Tap the “Redeem Your Free Week” button

6) Tap the payment method

7) Tap “Redeem code”

8) Enter your code

9) Continue with the rest of the flow

We want N2R to be the best experience to help you become the runner you want to be. Before requesting a refund, please email us to see if we can help you with your app (or running) related questions.

You can email us at support@nonetorun.com.  We usually get back to people in 24-hours or less.

Refunds

If it’s been less than 48 hours since you subscribed: You can request a refund through Google Play.

Click here to start the refund process.

Check the status of your refund.

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How do I cancel my subscription?

Important: When you uninstall the app, your subscription won't cancel.

1. On your Android device, go to your subscriptions in Google Play.
2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.

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If you would like to repeat and week in the plan, tap on the ellipsis of the week you’d like to repeats. See the images below for reference.

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Within “None to Run” tab in the bottom menu, select the workout you’d like to repeat and follow the steps illustrated below.

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Tap the gear icon on the top left corner on the screen where you start a workout/run.

There you’ll be able to toggle between miles and kilometers.

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