App Support

💡 You've got questions, we've got answers.

Does None to Run work with Garmin Devices?
Running With N2R
Getting Started


Purchase the None to Run beginner plan on Final Surge and easily sync the workouts to your Garmin for a seamless training experience.

While the None to Run app does not directly integrated with Garmin, you can purchase our 12-week beginner plan on Final Surge and send the workouts to your Garmin device.

1. How can I purchase the None to Run beginner plan for Garmin on Final Surge?

You can purchase the None to Run beginner plan directly through Final Surge.

Here's how:

  1. Visit the Final Surge None to Run Plan page.
  2. Select the plan you'd like to purchase.
  3. Once purchased, the plan will be available in your Final Surge account.

2. How do I access my None to Run plan on Final Surge?

You can access your newly purchased plan through Final Surge's web platform or mobile app:

  • On the Web: Log in to your account on the Final Surge website and navigate to the “Training Plans” link in the main navigation.
  • On Mobile: Download the Final Surge app for your device:

3. How can I apply and manage my training plan?

To apply your training plan to your Garmin Connect calendar:

  1. Log in to the Final Surge web platform or app.
  2. Under “My Account,” go to the Purchased Plans tab.
  3. From there, you can:
    • Apply the plan to your calendar.
    • Shift the plan start date.
    • Remove the plan if needed.

4. Can I sync the None to Run plan with my Garmin device?

Yes! You can send workouts from your None to Run plan to your Garmin device directly through Final Surge. Once you’ve applied your plan to your calendar, follow these steps:

  1. Log in to the Final Surge app or website.
  2. Ensure your Final Surge account is connected to your Garmin.
  3. Your workouts will sync automatically to your Garmin device on the appropriate day.
Within the Final Surge app.
Final Surge web platform.

5. What if I miss a workout?

We understand that life happens! If you miss a workout and need to reschedule it, follow these simple steps:

  1. Go to the Garmin Connect website (not the Garmin Connect app).
  2. Open your calendar and click and drag the missed workout to the new date you'd like.
  3. After moving the workout, resync your Garmin device to make sure the change is updated on your watch.

‍

View Full Page
Apple Watch Workout Mirroring
Apple Watch
Apple IOS


Enjoy seamless syncing between your phone and watch with enhanced Apple Watch Workout Mirroring, making tracking your run and progress easier.

We've enhanced how your iPhone and Apple Watch sync during your run with Apple Watch Workout Mirroring.

Now, you can start a workout with the None to Run app on your watch, mirror the display on your phone, and hear workout alerts through your phone.

You can also start the watch workout from your phone and mirror the display.

Why use mirroring instead of just your Apple Watch/iPhone?

✅ You'll enjoy the advanced fitness tracking features of the Apple Watch, including heart rate monitoring, more accurate calorie tracking, distance, steps, and more.

✅ If you carry your phone during your run and listen to music or other audio, use workout mirroring so that both the workout alerts and your audio will play through your phone.

✅ If you're using your Apple Watch on the treadmill to track distance and other stats, you can enable workout mirroring on your phone and place it on the treadmill. This gives you a clear view of all your stats while you run.

❗ If you prefer running with just your Apple Watch and are fine with playing music or audio directly from it, there's no need to use workout mirroring.

How do I set up mirroring?

Start a workout on your Apple Watch

When you start any workout on your Apple Watch, a screen will automatically appear on your iPhone, giving you the option to mirror the workout.

Simply tap "Start Mirroring" and your watch screen will display on your phone.

All audio alerts, along with any music or podcast, will play through your iPhone.

This setup lets you enjoy more detailed and accurate stats, including heart rate, while using your Apple Watch for tracking.

Start a workout on your Apple Watch, and you'll have the option to mirror the workout on your phone.

If you don't want the "Start Mirroring" screen to pop up on your phone when you start a workout on your watch, you can turn it off in the "Run Controls" settings on your watch.

Start a workout on your iPhone

To set up workout mirroring, open the None to Run app on your iPhone, go to the "More" tab in the bottom menu, and select "Run Controls."

Scroll to the bottom and turn on "Automatically start the N2R watch app for iPhone workouts."

Now, when you start a workout on your iPhone, a screen will pop up asking if you want to start the workout on your Apple Watch and mirror it on your phone.

Simply raise your wrist, and the N2R watch app will launch.

How do I Stop Mirroring During a Run?

On your Apple Watch, swipe to the right to access a screen where you can pause or resume your workout, open "Run Controls," and stop the mirroring.

‍

View Full Page
Redeeming a Code on Android
N2R Subscription
Google Play


Learn how to redeem a code on Android with None to Run. Simple steps for accessing premium running plans and features.

Follow these steps:

1) Open the N2R app

2) Open the payment screen (it will either open automatically, or you will need to tap the “Redeem your free week” button on the “Today” tab)

3) Tap the “Show All Plans” button

4) Tap “Annual”

5) Tap the “Redeem Your Free Week” button

6) Tap the payment method

7) Tap “Redeem code”

8) Enter your code

9) Continue with the rest of the flow

View Full Page
I'd like to sign up for the free N2R email series for beginner runners.
Getting Started


Receive running tips directly into your inbox.

Sign Up by clicking here: https://none-to-run.ck.page/f90c0fbd29

‍

View Full Page
How do I listen to music, podcasts or audiobooks while I run?
Listen to Music & Other Audio
Google Play


How to listen to your audio while performing a workout using the None to Run app.

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

There is an option to reduce your music/podcast volume during the coaching alerts.  See the images below to set this option up.

IMG_7801.jpg
IMG_7802.jpg


‍

View Full Page
How do I restart the entire training plan?
Running With N2R
Google Play


Learn how to restart any of our running plans.


IMG_7799.jpg
IMG_7800.jpg


‍

View Full Page
How do I repeat a particular week?
Running With N2R
Google Play


Sometimes, you don't feel ready to progress. No problem. Here's how to repeat a week of the plan.

If you would like to repeat and week in the plan, tap on the ellipsis of the week you’d like to repeats. See the images below for reference.

IMG_7797.jpg
IMG_7798.jpg


‍

View Full Page
How do I repeat a particular day/workout?
Running With N2R
Google Play


How to repeat a specific workout in your running plan.

Within “None to Run” tab in the bottom menu, select the workout you’d like to repeat and follow the steps illustrated below.

IMG_7794.jpg
IMG_7795.jpg
IMG_7796.jpg


‍

View Full Page
How do I switch between miles and kilometers (km)?
Running With N2R
Google Play


In the US and want to use miles instead of KMs? Here's how you can switch between the two.

Tap the gear icon on the top left corner on the screen where you start a workout/run.

There you’ll be able to toggle between miles and kilometers.

IMG_7792.PNG
IMG_7793.PNG


‍

View Full Page
How do I request a refund?
N2R Subscription
Google Play


Instructions on how to request a refund for your app purchase/subscription.

We want N2R to be the best experience to help you become the runner you want to be. Before requesting a refund, please email us to see if we can help you with your app (or running) related questions.

You can email us at support@nonetorun.com.  We usually get back to people in 24-hours or less.

Refunds

If it’s been less than 48 hours since you subscribed: You can request a refund through Google Play.

Click here to start the refund process.

Check the status of your refund.

‍

View Full Page
How do I cancel my subscription?
N2R Subscription
Google Play


Here's how to cancel your None to Run app subscription on Android.

How do I cancel my subscription?

Important: When you uninstall the app, your subscription won't cancel.

  1. On your Android device, go to your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the instructions.


‍

View Full Page
I would like to request a feature. How do I do this?
Getting Started


Have an app feature request? Awesome! Here's how to contact us to get your feedback in.

Have a great idea that you would like to see in the N2R app?

😃

We are open to all feature ideas and requests from our users!

Please send us an email (support@nonetorun.com) and put "Feature Request" in the subject line.


‍

View Full Page
Where can I purchase an N2R t-shirt?
Getting Started


We have super comfy None to Run t-shirts for sale. Here's how to purchase one.

Official N2R gear can be purchased here:

Click here to check out N2R gear


View Full Page
How do I listen to music, podcasts or audiobooks while I run?
Listen to Music & Other Audio
Apple IOS


Instruction on listening to your music, podcasts or audiobooks while running with the None to Run app.

You can listen to the audio of your choice while using the N2R app.

This includes podcasts, Spotify, Apple Music, audiobooks, etc.

Simple start the audio of your choice before you start your run.

Coaching prompts will play over your audio.

Settings

Prior to tapping the “Start” button for a run, select the gear icon to the left of the button.

Note, once you customize these settings they will be saved for future runs.

IMG_7256.PNG
IMG_7257.PNG

Integrations

We currently integrate directly with Apple Music. We hope to add a direct integration with Spotify soon.

To access Apple Music directly within the app, tap the music icon to the right of the “Start Run” button.

‍

View Full Page
Should I connect my heart rate monitor to my iPhone or my Apple Watch?
Heart Rate Monitors
Apple IOS


This tells you which device to connect your Bluetooth heart rate monitor to.

You should connect your external heart monitor to whichever device you are starting the N2R workout from.

View Full Page
How do I connect an external heart rate monitor to my Apple Watch or iPhone?
Heart Rate Monitors
Apple IOS


Learn how to connect your heart rate monitor to the None to Run app.

Apple Watch and iPhone supports connecting a Bluetooth-enabled strap or monitor.

⌚ Connecting an external heart rate monitor to your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

📱 Connecting an external heart rate monitor to your iPhone

  1. Put on your HR monitor.
  2. Go to the Settings app.
  3. Tap Bluetooth and select your monitor.
  4. Tap the "More" tab in the N2R app
  5. Tap on "Settings"
  6. Scroll down and enable Bluetooth heart rate monitors (switch will turn green)


View Full Page
How do I perform an “open run”?
Running With N2R
Apple IOS


Sometimes you just want to run! Here's how to perform a run that is not part of a specific running plan.

An “open run” is simply a run that is not part of a running plan. Because sometimes you just want to run!

Within the N2R app, tap on the “Today” tab in the bottom menu.

Scroll down until you see “Just Run”.

Tap the “Run” button.

Select either an “Open Run” a “Run/Walk Intervals”.

If you select “Run/Walk Intervals”, you’ll be able to customize your workout.

‍

View Full Page
How do I lock the screen to prevent accidental touches when the timer is running?
Running With N2R
Apple IOS


It sucks when you accidentally stop the app. Here's how to lock your screen so accidental touches don't stop your workout!

To lock your screen:

  1. Tap the “Run” tab in the bottom menu.
  2. Tap the ⚙️ gear icon to the left of the “Start” button.
  3. Turn the “Lock Screen” option on  (will turn the switch green).

‍

View Full Page
How do I restart the entire training plan?
N2R Subscription
Apple IOS


Learn how to restart your training plan in the app on your iPhone.

On the Training Plan tab, tap the more button in the top right and select “Restart Training Plan”.

View Full Page
How do I repeat a particular week?
Running With N2R
Apple IOS


If a particular week of the running plan felt challenging, you might want to repeat that week. Here's how to repeat a week in the iPhone app.

If the entire week is complete, long press the week header and select “Mark Week as Incomplete”.

View Full Page
How do I repeat a particular day/workout?
Running With N2R
Apple IOS


Learn how to repeat a specific workout in the app.

Long press the workout in the list for workouts for the week and tap “Mark as Incomplete”

OR

On the Start screen for the workout, tap the more menu button in the top right and select “Mark Workout as Incomplete”.

‍

View Full Page
How do I change running plans?
Running With N2R
Apple IOS


There are four different plans in the Nonew to Run app. We're always adding more. Learn how to change the plan you're using.

Currently, there are four running plans available within the N2R app:

  1. N2R (12-weeks) —> START HERE
  2. Run to Race 5K Plan
  3. Run to Race 10K Plan
  4. Half Marathon

To change plans, tap "My Plan" in the bottom menu of the N2R app.

Scroll to the bottom and tap "Change Training Plan" under the "Training Plans section.

Select the plan you would like to start!

NOTE: You can change plans without losing your progress on the previous plan!

‍

View Full Page
I usually run out and back routes (I travel one way for half of my run and then flip and return from where I came). Can I get notified when I should turn around?
Running With N2R
Apple IOS


If you run out and back, you'll want a notification telling you when to turn around. Here's how to set that up.

Yes!

In the N2R app, tap the "Run" tab in the bottom menu.

Tap the ⚙️ icon to the left of the "Start" button.

Turn the "Workout Halfway Done Alert" switch on (should turn green).

‍

View Full Page
I run indoors on a treadmill, how can I track my distance?
Running With N2R
Apple IOS


You can use the iPhone app on a treadmill. Here's how to track the distance using your iPhone or Apple Watch.

Apple Watch

If you start a run/workout on the Apple Watch, your distance will be tracked.

iPhone

If you start a run/workout on your phone and keep the phone on you (e.g. your pocket, armband, etc.), your distance will be tracked.

‍

View Full Page
Some of the data from my run is missing (e.g. distance, heart rate, etc.).
Running With N2R
Apple IOS


Troubleshoot missing run data like distance or heart rate on 'None to Run' with our easy guide. Get complete tracking for every run.

There might be an issue with your Apple Health permissions.

Open the Apple Health app, tap on your profile picture, then tap on Apps in the Privacy section.

Tap on None to Run and make sure all the switches are on (green) for writing and reading data (need to scroll down).

Also, open the iOS Settings app, tap on None to Run and grant all permissions there as well. Make sure that "Location" is set to "While Using the App".

‍

View Full Page
How do I switch between miles and kilometers (km)?
Running With N2R
Apple IOS


Customize your 'None to Run' experience - switch between miles and kilometers with ease to match your running preferences and goals.

In the N2R app, tap the "Today" tab in the bottom menu.

Scroll down and tap the “Run” button (within the “Just Run” section).

Tap the ⚙️ icon to the left of the "Start" button at the bottom of the screen.

Now you will be able to toggle between miles and kilometers.

‍

View Full Page
Can I use my external heart rate monitor with N2R on Apple Watch?
Apple Watch
Apple IOS


Sync your external heart rate monitor with 'None to Run' on Apple Watch for accurate tracking and improved training insights.

Yes!

For the most accurate workout heart rate data, an external heart rate monitor strap work is recommended.

How to pair your external heart rate monitor with your Apple Watch

  1. Make sure your heart rate monitor is discoverable.
  2. Launch the Settings app on your Apple Watch.
  3. Tap on Bluetooth.
  4. Tap on the name of your device under Health Devices when it appears in order to pair it.

‍

View Full Page
Can I leave my phone at home and run with just my Apple Watch?
Apple Watch
Apple IOS


Run free with 'None to Run' on your Apple Watch! Learn how to leave your phone behind and still track every stride and success.

Yes!

Simple start and end the run using your Apple Watch.

You can perform a workout from the N2R, 5K or 10K plans OR just run with an "Open Run".

‍

View Full Page
I don’t see the N2R icon on my Apple Watch.
Apple Watch
Apple IOS


Many runners use the None to Run app with their Apple Watch. This is what to do if you don't see the N2R app icon on your Apple Watch.

First, try to reboot your Apple Watch.

https://support.apple.com/en-us/HT204510

If that doesn’t work, open the App Store on your Apple Watch and search for None to Run using voice input or scribble.

Then install the app directly on the watch.

Here is a reference for you:

https://support.apple.com/en-us/HT204784

‍

View Full Page
How can I quickly add N2R on my Apple Watch?
Apple Watch
Apple IOS


Get started using the N2R app on your Apple Watch.

  1. Launch the Watch app on your iPhone.
  2. Tap Complications under the My Watch tab.
  3. Tap Edit in the upper right corner of the screen.
  4. Tap the plus button (+) on the left, next to the N2R app.
  5. Tap Done when finished.
View Full Page
Why is my heart rate and other fitness data not being tracked?
Apple Health
Apple IOS


Are some of your important running data not recording? Here's how to fix that.

Check and see if N2R has permission to access the health data it needs.

Open the Health App on your iPhone.

Tap on your profile picture and then tap on "Apps" in the Privacy section.

Tap on N2R.

If the button at the top says "Turn All Categories Off", then the app already has access.

‍

View Full Page
How do I share the N2R app subscription with my family?
N2R Subscription
Apple IOS


Share your N2R app subscription with all of your family members!

On your iPhone

  1. Go to Settings.
  2. Tap your name.
  3. Tap Family Sharing, then tap Set Up Your Family.
  4. Follow the onscreen instructions to set up your family and invite your family members.

Click here for further details on the Apple website.

‍

View Full Page
How do I Request a Refund?
N2R Subscription
Apple IOS


If you would like to request a refund, here are the instructions on how to make the request to Apple.

Unfortunately, we don't have control over payments that occur through the App Store and iTunes.

Please contact Apple Support to request a refund. When you subscribe through the App Store, Apple handles your payment and your subscription directly through your Apple ID.

N2R is unable to help with issuing a refund since payment information isn't processed by us.

Read:  Request a refund for apps or content that you bought from Apple

You can reach Apple Support by visiting Apple's Get Support (email or Live Chat), or phone at 800-692-7753 (7 days a week from 7am-11pm CT).

‍

View Full Page
How do I manage /cancel my subscription?
N2R Subscription
Apple IOS


We get it. Sometimes, you want to cancel your subscription or change from yearly to monthly. This FAQ will tell you how.

  1. Within the N2R app, tap on the "More" tab in the bottom menu.
  2. Tap on "Manage Subscription".
  3. Scroll down and tap on N2R.

How to see or cancel your subscriptions

‍

View Full Page
What does an N2R subscription include?
N2R Subscription


Here are the top features of the None to Run app.

TOP FEATURES

  • The entire 12-week None to Run plan, with spoken audio cues telling you when to run and when to walk. No time consuming and confusing programming of intervals required!
  • Once you've completed the None to Run plan, use the Run to Race 5K plan to start working on your speed and get you "race ready".
  • There's also a Run to Race 10K and Half Marathon plan for when you're ready for the big jump!
  • Play music or podcasts using the app of your choice! The app will temporarily lower the volume during alerts.
  • Track and store all of your workouts. All workout data is stored securely in Apple Health.
  • Runs in the background with the screen locked so you can conserve battery life.
  • Standalone Apple Watch app. Leave your phone at home!
  • Bluetooth heart rate monitor support for Apple Watch or iPhone.
  • Automatically start the watch app when you start a run on your phone.
  • Fill your Activity Rings.
  • Show off your stats on Facebook, Twitter, and Instagram using share cards.
  • NO annoying ads!
  • Open runs (when you just feel like working out without using a specific plan).
  • Custom run/walk interval workouts (when you want to create your intervals).

STRENGTH & MOBILITY ROUTINES

  • Running is stressful on the body. Especially when you’re just getting started. Beginner runners generally do not have the lower body strength needed to cope with the demands of running.
  • N2R includes carefully designed strength and mobility routines (with video demos) to help you get strong and reduce the chances of getting injured!


View Full Page
Can I perform the entire None to Run plan on a treadmill?
12 Week Plan


Prefer running on a treadmill? You can use the app to track your runs indoors and out!

Yes!

Many people prefer the treadmill.

Especially in the cold winter months.

So, run wherever you can.


View Full Page
When should I perform the strength workouts?
12 Week Plan


Strength training is a critical component of running. Learn how to integrate strength work into our beginner running plan.

The strength workouts can be performed on any day you choose, even immediately after a run (but not before).


‍

View Full Page
I also need to do strength training?
12 Week Plan
Running Tips


To be a runner, you need to incorporate some strength training. Period.

We believe that strength training is essential if you want to become a consistent runner.

This doesn't mean however, that you need to spend hours per week in the gym.

Far from it!

We include strength and mobility routines (designed specifically for running) with every running plan.

The routines can be completed in less than 15-minutes and require no equipment!

‍

View Full Page
Week 10 looks like a HUGE jump from week 9. What's with that?!
12 Week Plan


Learn how to approach the jump from Week 9 to Week 10 of the None to Run plan. It's not as bad as it looks!

While this does seem like a big jump on paper, it’s not actually as daunting as it seems.

In Week 9 of N2R, you’re walking for 5 minutes (warm up) and then doing a run/walk for 25-mins.

Total time = 30 minutes. In Week 10, you’re walking for 5-mins and then running for 20-mins.

So, for 9-weeks you’ve been building up strength, endurance and are accustomed to 30-minutes total time on your feet.

Week 10 jumps back to 25-minutes of time on your feet....even though you are running slowly for 20-minutes straight.

I would focus more on the total time on your feet as opposed to solely running time!

One of the N2R Facebook community member said it perfectly:

"You just need to tell yourself to start running and go until you can't anymore - your body is ready to run for 20-minutes, it's just getting your brain on board!"


View Full Page
Is it okay to repeat a particular week?
12 Week Plan


None to Run is a plan that adapts to you. Learn whether it's okay to repeat weeks to progress slower.

Yes!

If there is a particular week that was too challenging, listen to your body and repeat the week before progressing to the next.

Read “When Should I Repeat a Week of None to Run” to help you decide when to hold back.

Please note that there are already a couple of weeks that are already repeated to help you progress at a sustainable (and enjoyable) level.

‍

View Full Page
Why are the workouts prescribed in time instead of distance?
12 Week Plan


Here, we explain why None to Run prescribed its workouts in total time vs distance covered.

When you're just getting started as a runner, your body doesn't know how far you ran.

It only knows that you that you were on your feet for a certain amount of time.

When running for distance, beginner runners often feel pressure to cover a certain distance in a certain time.

This creates bad running habits that can lead to burnout, injury and less enjoyment.

‍

View Full Page
Do I have to run on specific days?
12 Week Plan


None to Run is a flexible running plan. You do not have to run on specific days of the week. Learn more here!

No!

You can do your workouts on any day (or time) you choose.

The only caveat is that you never run two days in a row.

A rest day in between is essential for beginners to help reduce the chances of injury and to allow your body to get the rest it needs.

‍

View Full Page
How can I contact support?
Getting Started


We are here to help you in your running journey. Whether you have an app-related or running question, we aim to get back to our runners in 24 hours or less!

We recommend checking out our Knowledge Base first…chances are your answer is already here. 😉

If you can't find what you're looking for, please send an email to: support@nonetorun.com

Either Jeff (the app developer) or Mark (creator of None to Run) will get back to you as soon as we can (usually within 24-hours)!

‍

View Full Page
Seems like Couch to 5K. How is N2R different?
Getting Started


None to Run is tailored for runners looking for a more gentle approach to running. Couch to 5K differs in many ways. Here's how.

  1. There is no strength and mobility component in the Couch to 5K plan.
  2. Beginner runners should run for time (not distance). N2R is time based.
  3. Couch to 5K progresses too aggressively for most people starting out.

Read: 3 Flaws in The Couch to 5K Running Plan (And a Better Plan for Beginner Runners)

‍

View Full Page
What is None to Run?
Getting Started


Find out what None to Run is all about and if it'll help you become the runner you have always wanted to be!

None to Run is a running plan (and app) for people are are new to running or coming back after a hiatus.  It was created by RRCA Certified Distance Running Coach, Mark Kennedy.

If you can't currently run for more than 5-minutes straight without stopping to catch your breath, you're in the right place.

Becoming a consistent runner is hard.

You’re struggling to find the time to run. Irregular and demanding work schedules, kids and other commitments make it difficult to give running the time it needs.

You have nagging injuries that just won’t go away or experience pain when you run more than 5 or 10-minutes.

You’re constantly disappointed with your lack of progress and running just doesn’t seem to get any easier.

You get out of breath quickly and wonder why the hell you’re inflicting this pain and discomfort on yourself.

Maybe you simply fear looking “bad” when you run?

These are just a few of the struggles I hear time and time again.

Behind these struggles are the keys to more energy, happiness, weight loss, boosted self-confidence and in my opinion, a better life.

If any of this resonates, welcome!

This beginner running plan will take you from ground zero, to running comfortably for 25-minutes straight.

We're not worried about how far or fast you run and neither should you be.

Today, you become a runner and in 12-weeks, a runner for life.

Ready to begin?

View Full Page

Need Support?

Not found your answer? Then fill in a contact form and we will try and get to you in 24hrs.

Contact Us